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Service Quality Assessment & Scores 

Marie Stopes Society remains committed to provide highest quality reproductive health services to women and couples across peri-urban, rural and remote communities of Pakistan.

MSS scored above 97% Quality Technical Assistance audit score – also known as the QTA score for maintaining highest clinical standards and providing quality services in 2013 across all its service delivery channels including 82 Behtar Zindagi Centres*, 14 Outreach teams, 1 Mother and Child Health Centre and over 300 Suraj social franchise**.

MSS undergoes an annual QTA by by Marie Stopes International to assess and score foundational quality issues of clinical governance, infection prevention management, standard of services, procurement of commodities and client satisfaction to ensure all service provision adheres to international clinical practices.

* Urdu for Better Life. These are MSS static centers.

**Suraj social franchise network is a partnership between MSS and private local health service providers. The Suraj model is integrated with a voucher program and community education through a cadre of Field-based Health Educators to enable women to access quality voluntary reproductive health information and services in remote and far-flung communities across 

Partnership with Sindh Government

MSS has formally strengthened its alliance with the Population Welfare Department (PWD) Sindh through a Memorandum of Understanding (MoU) signed by Mr. Muhammad Saleem Raza, Secretary PWD Sindh and Dr. Mohsina Bilgrami, Country Director MSS in April 2014.

The MoU calls for mutual collaboration to strengthen provision and quality of family planning services for people in Sindh.

Under the partnership, PWD Sindh has agreed to build capacity of MSS service providers, review MSS clinical training manuals and provide feedback to better equip MSS in meeting government mandated clinical quality standards of family planning services.

PWD Sindh and MSS have also agreed to mutually develop:

  • A strong referral mechanism at the district level to facilitate provision of services to the most remote areas in the province.
  • A uniform behavior change strategy to enhance demand in communities.

From Plan to Action

In February, Marie Stopes International (MSI) held a regional workshop ‘Ensuring Access to Post-Abortion Care: From Plans into Actions’* in Phnom Penh, Cambodia to develop strategies and action plans to reduce maternal mortality in collaboration with Asia Safe Abortion Partnership, Cambodian National Maternal and Child Health Center, and the World Health Organisation.

The event brought together delegations of policy makers, program managers, planners and practitioners from Pakistan, Afghanistan, Myanmar and Sri Lanka to review, align, revise and finalise existing policies and plans regarding provision of Postabortion Care services to reduce maternal mortality and morbidity of mothers who die from complications of unsafe abortions.

The nine-member Pakistani delegation comprised policy makers, medical doctors, communication specialists and technical advisors from Departments of Health Sindh and Punjab, Population Welfare Departments Sindh and Punjab, National Committee for Maternal & Neonatal Health and Marie Stopes Society.

The workshop highlighted and urged participating countries to address unfortunate circumstances where misinformation and a lack of training and guidance can deny women who have suffered from an unsafe abortion access timely, clinically competent and absolutely necessary Postabortion Care services to avoid maternal deaths.

Pakistan’s active representation at the forum is promising and engages the public sector to strengthen health system by aligning national health strategies with global evidence-based guidelines and promote task sharing at all levels – both public and private sectors.

Pakistan delegation developed a National Action Plan that focused to: 

  • Develop an enabling environment encompassing policy change, greater awareness and implementation of existing policies for increase in uptake of family planning services.
  • Strengthen health systems to ensure development of evidence-based clinical guidelines and a pool of competent service providers equipped with appropriate technologies and trainings to provide high quality care.
  • Develop and promote public-private partnerships to make safe motherhood a national discourse.

Evidence For Innovating To Save Lives

MSS has successfully completed its operations research project ‘Evidence for Innovating to Save Lives’ in March. A National Dissemination seminar was held in Islamabad to officially share findings of the project, highlight promising practices and promote lessons learnt.

Reflecting on the salient features of the project, participants discussed the importance of task sharing and highlighted significance of public-private partnerships to strengthen family planning service delivery. Participants also discussed benefits of demand side financing and urged public sector reforms in promoting uptake of family planning services in rural and remote communities.

The seminar was well attended by policy makers, research experts, program managers, and technical advisors’ from federal and provincial health departments, donor organizations, Marie Stopes International and various national and international development partners.